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n 2012, a group of European LNG receiving terminal operators established
a consortium in order to benchmark their operational performance and
learn from industry leading practices. Since its inception, the consortium,
which is independently facilitated by Juran Benchmarking and has participation
from leading European terminal operators, has worked together annually to
collaborate under a mutual confidentiality agreement.
Objective
The group was established with the objective of developing a suite of key
performance indicators (KPIs) that would provide them with the foundation to
compare their performance in terms of operational efficiency and effectiveness.
As the benchmarking is facilitated by a third party, the participating terminal
operators are able to share and analyse data in a confidential
environment. In so doing, terminals can identify and quantify
gaps in their performance and understand their strengths and
weaknesses compared to their peers.
